Declaração de privacidade 

ENPOWER

Declaration on Personal Information Protection Items Disclosed regarding Personal Information Privacy Policy

Declaration on Personal Information Protection

In the course of offering English conversation lessons to many users, our company obtains and handles a great deal of personal information of our users, English teachers and staff members. Management of such personal information is a basis to ensure that users can use our services without worry. Since we are determined to handle personal information properly as being highly important and confidential, we hereby declare that we make it our social obligation to protect properly all of the personal information we use in our business, and that we establish a rule and system for fulfilling our obligations in the form of a "Personal Information Protection Management System" and thereby we promote our efforts to protect personal information.

1. Acquirement, Use and Provision of Personal Information

In the course of our business of providing online English conversation lessons through the Internet, we will obtain personal information properly, deal with it within the predetermined utilization purposes, and not use it for any purpose other than such a purpose. We will not provide a third party with personal information of a person without the consent from the person. For ensuring this, we prepare a procedure for handling personal information and will educate our employees about the procedure.

2. Observance of Laws and Regulations

In dealing with personal information, we confirm and observe the guidelines, ordinances and other norms stipulated by the government such as Personal Information Protection Act (Japanese Personal Information Protection Act) and its relevant guidelines, etc.

3. Implementation of Measures for Securing Personal Information Protection

In order to ensure that personal information is handled safely and properly, we hereby organize a management system as the "Personal Information Protection Management System" and educate each employee to prevent loss, destruction, falsification, damage or divulging of personal information. In addition, through daily confirmation and internal audit, etc., we will make efforts to detect any problem in an early stage, examine the cause and take measures to prevent recurrence thereof.

4. Complaints and Consultations with regard to Handling of Personal Information

In order to respond to complaints and enquires with regard to the handling of personal information promptly and without delay, we hereby establish a "Special Contact Point for Handling Personal Information".

5. Continuous Improvement of Personal Information Protection Management System

In order to realize personal information protection that responds to the change in social conditions and progress of information technology, etc., as well as our business environment, we will periodically review our Personal Information Protection Management System and continuously improve the system.

Tomohisa Kato
Representative Director, President
RareJob Inc.

Established on November 1, 2007
Amended on September 1, 2012
Amended on January 16, 2013

For any inquiries regarding this declaration or personal information handled by our company, please refer to:

[ Special Contact Point for Handling Personal Information ]
E-mail: privacy@rarejob.com

Declaration on Personal Information Protection Items Disclosed regarding Personal Information Privacy Policy

Items Disclosed regarding Personal Information

Utilization Purposes of Personal Information Held by Our Company

Utilization purposes of personal information obtained by our company through the person himself/herself or trade partners, etc., are specified in the table below. If you need to be notified of utilization purposes of your personal information, firstly, please confirm the table below. Personal information with a note of "subject to disclosure" in the table is the information that can undergo disclosure, etc. (disclosure of information; correction or addition to, or deletion of, the result of disclosure; suspension of utilization; elimination; and cessation of provision to a third party), to the person himself/herself. If you need disclosure, etc., of your own personal information, please contact us after confirming the request procedures specified below the table.

For those who use online English services (users), it is possible to confirm or change one’s personal information in "Basic information" from "Configuration procedure" after logging in.

If user registration is done with an account of an external service, we receive the account information from the external services with a consent by the user. In this case, the user confirms and changes her/his personal information through the external service. She/he cannot do it in "Basic information" abovementioned.

When a user goes through procedure of discontinuance, her/his personal information is to be deleted within a month.

Personal Information Possessed Range of Utilization Purposes
Information of those who use online English services (users information) [subject to disclosure]
  • To notify users of lesson schedule
  • To send users information about services (newsletter, campaign information, questionnaire, etc.)
  • To send users other information that the company provides
  • To score users’ tests, and to analyze the results of the tests
  • To apprehend users’ opinions and questions about services, and to respond to them
  • To educate customer support operators
  • To analyze customers tendency and service development
  • To verify the user’s identity when requested disclosure of personal information by a user
  • To contact users in case of emergency such as a disaster
  • To adjust the service use fee and to collect arrears
  • To issue a receipt or a completion certificate
  • To provide them to financial institutions
Information of corporate customers [not subject to disclosure]
  • To proceed welfare based on the contract with a corporate
Information of those who cooperate with the company’s questionnaire [subject to disclosure]
  • To analyze user’s tendency and service development
  • To send a prize or a privilege to a user
Information of those who participate in a gathering or a study session [subject to disclosure]
  • To analyze user’s tendency and service development
  • To send a prize or a privilege to a user
  • To operate the event smoothly
  • To publish photographs and videos taken at the event
Information of those who participate in a campaign [subject to disclosure]
  • To analyze user’s tendency and service development
  • To contact a user to inform her/him of the winning of a lottery
  • To send a prize or a privilege to a user
Information of those who participate in an interview [subject to disclosure]
  • To analyze user’s tendency and service development
  • To send a prize or a privilege to a user
  • To operate the interview smoothly
  • To publish photographs and videos taken at the interview (only in case they are taken)
  • To publish opinions and comments recorded during the interview (only in case they are recorded)
Information of those who participate in a monitor
  • To analyze user’s tendency and service development
  • To send a prize or a privilege to a user
  • To publish a report of the monitor as a part of promotion activity on the company’s web site or on a leaflet (it might include photographs, videos, opinions, and comments in case they are taken or recorded)
Information of those who are in charge in a business connection
  • To contact, to make documents, and to send the documents
  • To send information related to the services (newsletters, campaign information, questionnaire, etc)
  • To send other service-related information
  • To apprehend their opinions and questions about the services and to respond to them
  • To analyze user’s tendency and service development
  • To verify her/his identity when requested to disclose the personal information by a person
  • To adjust the service use fee and to collect arrears
Information regarding inquiries [subject to disclosure]
  • To apprehend and respond to opinions and inquiries regarding our services
  • To educate our customer support operators
  • To conduct investigation and analysis of customer trend for product development, etc.
  • To confirm identity of a person when we respond to a request from the person to disclose his/her personal information, etc.
Information of the applicants for the recruitment [subject to disclosure]
  • To contact her/him
  • To verify her/his identification and to make a judge regarding the employment
Information of currently existing employees [subject to disclosure]
  • To contact her/him on business
  • To proceed employment management such as payment of salary, provision of welfare
  • For employment management such as determining one’s work placement and duties, development of one’s potential ability, promotion and demotion, health management
  • To contact in case of an emergency such as a disaster
  • To use it for the purpose provided in the employment regulation
Information of those who retired or resigned
  • To make document regarding the retirement or resignation
  • For the personnel management
  • To contact them after their retirement or resignation
Personal information of those who are consigned by an external organization
  • To implement the contract with the consignor

Procedures to Respond to a Request for Disclosure, etc., of Personal Information

Request for a notice of utilization purposes or disclosure, etc., of personal information may be made only by the person himself/herself or by proxy.

Firstly, please inform our special Contact Point as below of your request for the disclosure of your personal information so that we can confirm your identity or the person acting as proxy for you (Likewise, when you request for a correction or addition to personal information, deletion, suspension of use or removal of personal information, or a change in the handling of personal information by cessation of provision to a third party, in order that we can specify the personal information subject to such request, you are asked to follow the procedure of requesting disclosure). We will send you a "Request for Disclosure of Personal Information" in our designated form.

After filling out the request form, please send it back to our special Contact Point together with an identity verification document as specified in the request form (If you use an official certification as an identity verification document, please black out the sections other than the sections showing your identification information such as name and address). If your Request for Disclosure of Personal Information is incomplete or your identity cannot be confirmed, we will inform you thereof. Although we will deal with your request promptly after we receive it, we appreciate your understanding that it may take several days for a response.

Regardless of how the request is made, we cannot respond to your request for disclosure, etc., of personal information in the following cases. If we decided that we will not make the disclosure, we will reply to you with a reason therefor.

(1)
Personal information is partially included in information that is not a subject for disclosure, and it is difficult to disclose by extracting personal information only.
(2)
Such disclosure is likely to have a significant adverse effect on proper operation of our business.
(3)
Such disclosure would be a violation of other laws or regulations.

Any information provided by a user to a teacher on a personal basis will not be protected or managed under this Declaration as such personal information is not collected by our company. Therefore, we assume no responsibility for any divulge or leak of such information.

[ Contact Details for Requesting Personal Information Subject to Disclosure ]
RareJob Inc., Special Contact Point for Handling Personal Information
Address: 2nd Floor Kyocera Harajuku building , Jingumae 6-27-8, Shibuya-ku, Tokyo
E-mail: privacy@rarejob.co.jp

Declaration on Personal Information Protection Items Disclosed regarding Personal Information Privacy Policy

Privacy Policy

RareJob Inc. and RareJob Phillipines Inc. (hereafter, company) follow this privacy policy (hereafter, policy) and pay close attention to the control and treatment of personal information the company collect.

1. Personal information

Personal information includes name, gender, birthday, email address and other information that identifies an individual. It also includes information that can easily match with other information and can identify individuals as a result even in case that the information does not identify any individual by itself.


2. Collecting of Personal information

In the policy, personal information that the company collects includes information that users enter in registering in the website of the company (hereafter, the site) and provide the company with regard to other services.
Information that users provide at their own initiative to a tutor privately in or outside the lesson is not thought of as information that the company collects. (see article 9)

Users’ access history to the site (hereafter, users’ access history) is one of other information that the company collects. In the web server of the company, information such as IP address is recorded. The company uses the information to for observing abnormal access and for improving the services. Such information is never disclosed to the third person without an agreement by the user in advance.

The site uses a technology called Cookie for the purpose of controlling login status, but it does not include any data that identifies an individual.

3. Purpose of the use of personal information

Following is the purpose of the use of the personal information that the company collects.

(1)
To contact users about lesson schedule
(2)
To send users information related to the services (newsletter, campaign information, questionnaires, etc.)
(3)
To send users information related to other services that the company offers
(4)
To grade tests and analyze results of the test
(5)
To apprehend users opinions and inquiries about the services and reply to them
(6)
To educate the Customer Support operators
(7)
To analyze customer trend and research such as product development
(8)
To identify the user when s/he requests the company to disclose her/his personal information
(9)
To contact users when an emergency such as disaster arises
(10)
To charge and collect service charge and late charge

The company requests an agreement of the user in case the company uses of necessity user’s personal information for the other purposes then those mentioned in the policy.

4. Protection and Control of Personal information

The company, with regard to handling of personal information, deeply apprehends the significance, institutes the policy based on the company’s Information Security Policy, and implements followings to assure the rights regarding users’ personal information.

(1)
To abide the Act on the Protection of Personal Information and other related acts.
(2)
To implement technically and organizationally rational measures for security to prevent leak, loss and damage, or falsification of personal information
(3)
To establish a contact exclusively for inquiry on the handling of personal information, operate it quickly and honestly, and make efforts to solve the problems.
(4)
To regularly review the company’s information security system and continuously improve it.

However, Skype names are open information that is searchable on Skype software. They are also information opened to the company’s tutors for the purpose of offering lessons.
Skype names are not considered as personal information that the company protects and controls. The company requests users to take preventive measures for security by their won by registering a different Skype name from one they usually use, for instance.


5. Consignation, provision, and share of Personal information

The company, following the principle, never consigns, provides, or shares users’ personal information to any third party without an agreement from the user in advance. However, following cases are exceptions.

(1)
In case there is a prescribed restriction in the first paragraph in Article 23 of the Act on the Protection of Personal Information.
(2)
In case of taking necessarily measures including legal measures against a user’s breach of the terms of use
(3)
In case of being requested to disclose personal information by an effectuate percept or an order by a public economy such as police based on the Act

6. Accuracy of Personal information

Users are responsible to the fact that contents of the personal information that they provide to the company are accurate and the most recent.

7. Change and deletion of Personal information

The company never changes users’ personal information without permission. In case that a user wishes to delete her/his personal information, the company requests her/him to contact the company following the prescribed procedure.


8. Procedure of Personal information disclosure

If you are a user and you request disclosure of your personal information that is not seen on the company’s website, please contact us to the following. We will send you a document, "Request for disclosing personal information."
In case that we cannot confirm that you are the user or that the submitted document is incomplete, we would contact you to announce it.

Contact for the request: RareJob Inc.
E-MAIL: privacy@rarejob.co.jp

a. Verification of identity
We would request you to provide us with necessary information to confirm that you are the user.
b. Disclosing method
We send written information to the address and the name written on the "Request for disclosing personal information." Please notice that it takes days for the mailing.

We are not able to disclose personal information under the first paragraph in the article 25 of the Act on the protection of Personal Information in following cases. We inform you of the reasons when we decide not to disclose the information.

(1)
Personal information is included in information that is not subject to disclosure and it is difficult to excerpt only the personal information out of it and disclose it.
(2)
It will hinder the proper completion of the work.
(3)
Disclosure will breach other laws.

9. Disclaimer

As provided in the article 2 of this policy, information provided to a tutor personally by a user is not personal information the company collects, and is not subject to the protection and management in this policy. Therefore we assume no responsibility for any leak of such information.

10. Changes of the Privacy Policy

The company is able to change the policy if necessary by announcing the change on the website without an approval from users in advance except the case there is a provision in a law.

CONTATOS